Managing an IT department can be a daunting task. Information Technology is a world of its own, with personalities that most managers choose not to engage. Not saying that IT people are anti-social or “weirdos,’ it’s just that they develop a different personality to keep them focused while working with complex technology.
One of the most difficult tasks for an Owner or Manager is keeping their IT people motivated for long-term growth within the company. As most managers have experienced firsthand, IT staff can become bored and thus have short tenures, leaving the company with expensive training and management costs.
So, here’s the question, with your growing business, are you prepared to manage IT internally, or would you prefer someone else do it?
Internal vs. External
A common complaint we here from our clients, before becoming our client of-course, is that they just can’t seem to hold onto a good IT person. “We spent a lot of money and time training and growing the person, only to see them leave to competitor” or “I just can’t seem to get our IT person motivated to complete tasks on time, she doesn’t seem to like what she’s doing” we often hear.
There are many reasons why IT people become stagnant or end up leaving after a few years, or sooner. There’s a long-list, but one of the main reasons is a lack of understanding between management and their IT. After working with several Internal IT teams, we’ve noticed that there is a disconnect between management and IT. IT people want to work with latest and greatest tech without considering things like budgets and business needs, while management thinks mostly in terms of budgets and business needs. Both are right and both are wrong!
Common complaints we here from internal IT people includes “we don’t have the right tools to properly support the environment” or “we need to move on to a new platform, but management says we don’t have it in the budget.”
Like with any conflict, the goal is to find common ground by sitting down and speaking with your IT people and listening to some of their concerns, and why new technology or changes are needed, then come to an agreement on whether or not it makes sense for the business.
At the end of the day, it all comes down to one thing…does the IT Support model you’re currently using work for the type of business and business climate you’re in?
Here’s a quick survey to determine if you’re ready to have someone else manage IT
If you answered True to 3 or more to questions, then it’s best that you transition the responsibilities to someone else.
Here’s what we do at Level 4 IT